Deleted Items are Visible in the UI

Author: Jonathan Rivera

Date: December 6, 2023

Audience:  Everyone

Environmental details: Self-hosted and Cloud

Summary: 

After deleting items, the items are still visible in the UI. Users may encounter some of the following situations:

• Users cannot select an item from the Explorer Tree or within search or filter results, and are prompted with "This item has been deleted"
• Users cannot select an item from the Explorer Tree or within search or filter results, and are prompted with "You don't have permission to perform this action"
• The hierarchy sequence of the Explorer Tree is inconsistent with the List View
• An item cannot be located in the Explorer Tree even though it can be seen in the List View
• Batch deleted items remain in the Explorer Tree or show up in filter results

Solution:

1. Perform a project cleanup as described here: 

Cause:

This is known to happen when creating a lot of items and deleting them, especially when other work is occurring at the same time. This is particularly prevalent when utilizing the API to do this work rapidly.

Prevention:

There is no a surefire way to prevent this, but we typically recommend to users to slow down the API work and perform checks along the way.

Additional Information/Metadata:

• API
• Deleting items

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