Published Date: February 26, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:
- Cloud/CVC
- Self-hosted, Replicated - KOTS
- Jama Connect®
IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including endpoints in v1, labs, and SCIM. Users without a Named Creator Jama Connect license, including those with a Creator Float License, do not have access.
Summary
Service accounts enable API integrations to function independently of individual user credentials. Actions performed via the API are attributed to a technical user (e.g., "API Service") rather than to a personal account.
Resolution
- Create a dedicated service account in Jama Connect with a Creator license.
- Generate API credentials (client ID and client secret) for this account.
- Utilize these credentials in your REST API requests to authenticate as the service account.
Key Benefits
- Change logs display "API Service changed the status" instead of attributing actions to a specific user.
- Supports up to 20 API credential pairs (client ID and client secret) per service account, allowing integration with multiple tools.
- Eliminates reliance on individual user licenses for routine API operations.
Additional Resources
- Set API credentials
- API - Authentication - Generating an OAuth Bearer Token for Making API Calls
- Version 9.29 — Cloud
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
Feedback:
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