Basic Authentication Is The Only Option For Jira Cloud Connector

Published Date: June 15, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

• JCI Module: Jira Cloud

IMPORTANT: Access to the REST API and the Jama Connect Cloud MCP Server is restricted to users with a Named Creator Jama Connect license, which includes access to v1, Labs, and SCIM endpoints. Users without a Named Creator license—including those with a Creator Float license—do not have access.

Summary

When trying to add a Jira Cloud connector, the only authentication option is Basic Authentication. This is by design.

Resolution

This happens because we support Basic Authentication using REST API tokens. You can find more information in the documentation linked below.

Additional Resources 

• Link to your Jira Instance
• Using Personal Access Tokens
• Manage API tokens for your Atlassian account
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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