Published Date: May 14, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:
- Jama Connect® version 9.35x
- Self-hosted, Replicated KOTS-only
Summary
Jama Connect® v9.41.x includes important considerations for installation, infrastructure, and upgrades for self-hosted KOTS deployments.
Key Installation and Upgrade Considerations
- Jama Connect® v9.41.x is deployed using Replicated KOTS in self-hosted environments.
- Customers should review the current installation and upgrade documentation and complete all required preparation and KOTS preflight checks before beginning an installation or upgrade.
- Self-hosted customers are responsible for maintaining appropriate backup and rollback strategies before performing an installation or upgrade.
- Customers should ensure their application and database servers meet the documented v9.41.x requirements before proceeding.
- Customers requiring guided installation or upgrade assistance should follow the Support process for a complimentary pre-upgrade consultation rather than opening a Support request for implementation assistance.
Resolution
NOTE: For guided installation or upgrade assistance, a Named Support contact should submit a request for a complimentary pre-upgrade consultation using the Requested Solutions Offering Form. During the consultation, available options for completing the installation or upgrade will be reviewed, including self-service using the published documentation or engaging an appropriate services partner for guided assistance.
Customers performing self-hosted upgrades are expected to have an appropriate backup and rollback strategy in place before proceeding.
Please refer to the attached PDF at the bottom of this page for documentation on installing and upgrading Jama Connect® v9.41.x.
Additional Resources
- Jama Connect® Kubernetes-Native Deployment
- Jama Connect® v9.41.x — KOTS-only
- Supported Software for Jama Connect® Self-Hosted 9.35.x
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
Feedback:
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Comments
1 comment
Thank you for these instructions!
I have one suggestion: the phrase “the application server" is used to refer to both the old and new application servers at various points under the "Perform a clean installation of Jama Connect" section. That gets a little confusing when checking back and forth between subsections.
Other than that, this is clear and not too difficult to follow. I greatly appreciate your work!
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