Installing and Upgrading Jama Connect® v9.41.x KOTS-only

Kelli
Kelli
  • Updated

Published Date: November 2, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:

  • Jama Connect® version 9.41x
    • Self-hosted, Replicated KOTS-only

Summary

Jama Connect® v9.41.x includes important considerations for installation, infrastructure, and upgrades for self-hosted KOTS deployments.

Key Installation and Upgrade Considerations

  • Jama Connect® v9.41.x is deployed using Replicated KOTS in self-hosted environments.
  • Customers should review the current installation and upgrade documentation and complete all required preparation and KOTS preflight checks before beginning an installation or upgrade.
  • Self-hosted customers are responsible for maintaining appropriate backup and rollback strategies before performing an installation or upgrade.
  • Customers should ensure their application and database servers meet the documented v9.41.x requirements before proceeding.
  • Customers requiring guided installation or upgrade assistance should follow the Support process for a complimentary pre-upgrade consultation rather than opening a Support request for implementation assistance.

Resolution

NOTE: For guided installation or upgrade assistance, a Named Support contact should submit a request for a complimentary pre-upgrade consultation using the Requested Solutions Offering Form. During the consultation, available options for completing the installation or upgrade will be reviewed, including self-service using the published documentation or engaging an appropriate services partner for guided assistance.

Customers performing self-hosted upgrades are expected to have an appropriate backup and rollback strategy in place before proceeding.

Additional Resources

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