Rest API User Activity Updated Inconsistently

Published Date: April 14, 2026
Validated: No
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® version(s) 9.35.0
• Cloud/CVC
• Self-hosted

IMPORTANT: Access to the REST API and the Jama Connect Cloud MCP Server is restricted to users with a Named Creator Jama Connect license, which includes access to v1, Labs, and SCIM endpoints. Users without a Named Creator license—including those with a Creator Float license—do not have access.

Summary

When a user conducts an API request for the last 1 hour and last 24 hours, the results reflect the latest uses but last 7 days, last 30 days and last 90 days don't update right away.

Last 24 hours

Last 7 days

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Resolution

This is expected behaviour. The current implementation only updates the 7+ day counters with an hourly process. This is by design to avoid eventual performance issues.

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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