Is it possible for non-root users to log in when Maintenance Mode is on in Jama Connect®

Published Date: April 13, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® version(s)
• Cloud/CVC
• Self-hosted

Summary

This article explains that when Maintenance Mode is enabled in Jama Connect, all non-root users (including Org Admins) are blocked from logging in and see a maintenance page, while only the root user can log in to perform limited system administration tasks.

Resolution

Maintenance Mode in Jama Connect® is intended to prevent non-root users from logging in and making changes while administrative work is performed.

When Maintenance Mode is ON:

• Non-root users: Cannot log in -redirected to a maintenance page.

• Root user: Can log in only for administration task.

Intended use: Upgrades, re-indexing, backup/restore operations, and planned outages.

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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