Review Notifications Not Sent When Reopening a Review

Date: February 02, 2026
Audience: Everyone
Environmental Details: Cloud, Customer Validated Cloud (CVC)

Summary 

This article explains when email notifications are sent for Reviews, specifically when a new revision is published, when a review is closed, and why notifications are not sent when a review is reopened.

Solution 

Email notifications for Reviews behave as follows:

1. Publish a New Revision

   • Review participants are notified by email when a new revision of a review is created.

   • This indicates that changes have been made and are ready for feedback.

2. Close a Review

   • Users receive an email notification when a review is closed.

   • The closure notification includes the following message:

     “The review ‘System Requirements’ has been closed. It may be reopened at a later date after changes have been incorporated. You will receive an email if a new revision of this review is created.”

3. Reopen a Review

   • No email notification is sent when a review is reopened.

   • This is expected behavior and cannot be enabled through settings.

In practice, the creation of a new revision is the event that signals action is required from participants, rather than the reopening of a review alone.

This behavior is intentional and by design. Reopening a review typically indicates that changes are being worked on, not that feedback is ready. Notifications are therefore triggered only when a new revision is published, ensuring participants are notified at the appropriate point in the review workflow.

Additional Resources

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog 

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