Jama Connect® Projects Not Accessible from Jama Connect Interchange™

Author: Szabolcs Agai
Date: October 1, 2025
Last Updated: January 2026
Audience: Organizational / Project Administrators

Environmental Details

• Deployment: 

• Cloud / Customer-Validated Cloud 

• Self-hosted

• Jama Connect® Version(s): v9.17.1 and more recent

Summary 

Jama Connect projects may not be accessible or visible from Jama Connect Interchange under the following scenarios:

1. Existing Integration

• Error: Error retrieving project

2. Creating a New Connector

• Error: Timeout reached due to the large number of projects. Enter project API ID instead.

3. Creating a New Connector

• Error: Unable to resolve URL, please confirm the URL is correct.

Solution 

Ensure the API user configured for the Jama Connect Connector has the following permissions in Jama Connect:

Project Permissions:

• Project Admin for the relevant project

• READ/WRITE permission to the set(s) within the project

API Access:

• REST API enabled for the API user (required if REST API Managed Access is enabled)

Cause 

The issue commonly occurs when:

• REST API Managed Access is set to Yes

• API users do not have the required REST API permissions granted after this change

Prevention 

Organizational Administrators should review the implications of REST API Managed Access in:
Organizational Admin → Details

Ensure API users maintain the correct permissions whenever REST API Managed Access settings are changed

Additional Information / Metadata /Resources 

• Setting up Jama Connect Interchange Connector for Jama Connect
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog 

Feedback:
Have suggestions or improvements? Please leave your feedback in the comments section below.