How to Extract Differences Between Synced Projects in Jama Connect [Best Practices]

Riya Ray

Updated September 12, 2025 15:09

Author: Riya Ray

Date: September 11, 2025

Audience: Everyone

Environmental details:

Cloud
Self-Hosted, Replicated KOTS

Summary

Guidance is provided on extracting differences between two synced projects in Jama Connect. The user can view differences using the 'View Synced Item' submenu but seeks to export this information into a file.

Solution

Use the 'Sync Status' and 'Sync Comparison' Community reports to extract the differences.
Run the reports on item sets with less than 1000 items to avoid timeouts.

Cause

The issue arises from a known issue that prevents the Sync Comparison report from running on item sets larger than 1000 items, leading to timeouts and incomplete reports.

Prevention

To avoid similar issues, run the reports on smaller item sets (less than 1000 items) and consider breaking down larger projects into smaller logical chunks for reporting.

Additional Information/Resources

The performance issue is linked to the size of the item set being processed. Users are encouraged to monitor report generation and report any persistent issues.

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