Installing and Upgrading Jama Connect® v9.22.x V3

Amanda Jennewein
Amanda Jennewein
  • Updated

Published Date: May 7, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:
• Jama Connect® v9.22.x
• Self-hosted (Replicated – KOTS)
• Database: All supported
• OS: All supported

Summary

This article provides guidance for installing or upgrading Jama Connect® v9.22.x, including updates for Replicated (KOTS) environments. By following this article, users will understand:

  • How to properly install Jama Connect on a dedicated KOTS cluster (cannot use an existing or shared cluster)
  • Key preflight checks and preparatory steps for installation or upgrade
  • Important command updates for preparing existing application servers
  • Differences and clarifications between installing and upgrading from traditional to KOTS environments

Cause: Misunderstandings about installation requirements, cluster usage, or outdated commands can result in installation failures or misconfigurations.

Resolution

NOTE: For guided installation or upgrade support, have a Named Support Contact submit a request for a complimentary pre-upgrade consultation. During this session, available options for guided assistance will be reviewed and discussed.

  • Please refer to the attached PDF at the bottom of this page for documentation on installing and upgrading Jama Connect® v9.22. 
  • The Jama Connect (Replicated - KOTS) installation instructions have been updated to clearly state that Jama Connect can't be installed in an existing or shared cluster and must be installed using the bundled KOTS cluster that comes with our installer.
  • For consistency, the "Run the KOTS preflight checks" topic is now shared between the "Installing Jama Connect (KOTS)" and "Upgrading from Traditional to KOTS" chapters.
  • The "sudo apt-get remove-- purge containerd.io" command has been added to the "Prepare an existing application server" topic.

Additional Resources

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