"This user is not permitted to use the API" REST Response

Author: Kellen F.

Date: 3/20/25

Audience: Everyone

Environmental details: Jama Connect 9.17 and Above

Summary

When making a REST API call, a user who was previously able to access this feature, now returns as:

error: Status: 403, Status reason: "Forbidden", Message: "This user is not permitted to use the API", Content-Type: "application/json"

Solution

You will need to add the affected user to the REST API Access Control (Admin -> Organization -> REST API):

Cause

Since the release of 9.17. Jama Connect has introduced REST API Access Control. See more information on this feature here: https://support.jamasoftware.com/hc/en-us/articles/31422590978573-Version-9-17-Cloud

You can see whether this feature is turned on in the Admin Panel (Admin -> Organization -> Details section):

Implementing this solution allows organizations to assign tailored REST API permissions to individual users and groups, ensuring that only authorized personnel can access sensitive data and perform critical tasks.

Prevention

If you are enabling this feature, ensure that Groups/Users that require API Access are added appropriately.

References

• https://support.jamasoftware.com/hc/en-us/articles/31422590978573-Version-9-17-Cloud