error "the connection settings are not valid" when trying to add integrations

Author: Amanda Jennewein

Updated: December 2024

Customers utilizing integrations in a cloud-hosted sandbox or non-production environment.

Summary

Customers using cloud services may encounter a 'connection settings are invalid' error when setting up Jama Connect Interchange™ in a sandbox environment. non-production 

Solution

Contact Jama Software® Support to confirm if the REST API is enabled for your instance.

Cause

The REST API is not enabled for the instance.

References

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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