Jama Connect Interchange (JCI) JAMA: ERROR: unable to find project [X]” under “Source Connector” in Excel

Alejandro Ochoa
Alejandro Ochoa
  • Updated

Author: Alejandro Ochoa

Date: April 26, 2024

Audience: Everyone

Environmental details: Cloud and Self-Hosted

Summary:

JAMA: ERROR: unable to find project [X]” under “Source Connector” in Excel

Understanding the significance of the error message “JAMA: ERROR: unable to find project [X]” under “Source Connector” on the JCI panel in Jama Connect/Excel integration is crucial. (The X represents any value; the value itself may change depending on your JCI's project information)

Solution:

Check the Jama instance to verify whether the project is active. If it is, ensure that the connector user has access to it.

Cause:

This error indicates that the project has either been removed or deactivated from Jama Connect® or the connector user cannot access it.

 

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