Reset ROOT user password

Riya Ray
Riya Ray
  • Updated

Author: Riya Ray

Date: March 6, 2024

Audience: Everyone

Environmental details: For Self-Hosted instances 

Summary: 

If you have lost or need to reset the root password for your Jama instance, please follow the instructions below:

Solution:

  1. Connect and Login to your Jama Database Server.
  2. Run the below commands to update the root password to "password".
  3. UPDATE userbase SET password='2d8ccb9f3d83be83c0db0ff2c3ee24b7' WHERE userName='root';
    UPDATE userbase SET salt='root' WHERE userName='root';
  4. Once done, you should be able to login using username "root" and password "password".
  5. Please change the password once logged in, for security. 

Cause:

Lost or forgot root credentials for Jama instance.

 

Additional Information/Metadata:

  • Troubleshooting
  • Root account

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