Reset ROOT user password

Riya Ray
Riya Ray
  • Updated

Author: Riya Ray

Date: March 6, 2024

Audience: Everyone

Environmental details: For Self-Hosted instances 


If you have lost or need to reset the root password for your Jama instance, please follow the instructions below:


  1. Connect and Login to your Jama Database Server.
  2. Run the below commands to update the root password to "password".
  3. UPDATE userbase SET password='2d8ccb9f3d83be83c0db0ff2c3ee24b7' WHERE userName='root';
    UPDATE userbase SET salt='root' WHERE userName='root';
  4. Once done, you should be able to login using username "root" and password "password".
  5. Please change the password once logged in, for security. 


Lost or forgot root credentials for Jama instance.


Additional Information/Metadata:

  • Troubleshooting
  • Root account

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.