Reset ROOT user password

Riya Ray
Riya Ray
  • Updated

Author: Riya Ray

Date: March 6, 2024

Audience: Everyone

Environmental details: For Self-Hosted instances 


If you have lost or need to reset the root password for your Jama Connect instance, please follow the instructions below.


I Have Access to the Root Account but Want to Change the Password

Change the root account password by following these steps:

  1. Login to the root account
  2. Click on the root user profile in the upper right-hand corner of the page
  3. Select "Change password"

I Do Not Have Access to the Root Account and Need to Reset the Password

  1. Connect and Login to your Jama Database Server.
  2. Run the below commands to update the root password to "password".
  3. UPDATE userbase SET password='2d8ccb9f3d83be83c0db0ff2c3ee24b7' WHERE userName='root';
    UPDATE userbase SET salt='root' WHERE userName='root';
  4. Once done, you should be able to login using username "root" and password "password".
  5. Please change the password once logged in, for security. 


Lost or forgot root credentials for Jama instance.


Additional Information/Metadata:

  • Troubleshooting
  • Root account

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