Reset ROOT user password

Riya Ray
Riya Ray

Author: Riya Ray

Updated: November 2024

Audience: Everyone

Environmental details: Self-hosted

Summary: 

If you have lost or need to reset the root password for your Jama Connect instance, please follow the instructions I've included below.

Solution:

I Have Access to the Root Account but Want to Change the Password

Change the root account password by following these steps:

1. Login to the root account

2. Click on the root user profile in the upper right-hand corner of the page.

3. Select "Change password"

I Do Not Have Access to the Root Account and Need to Reset the Password

  1. Connect and Login to your Jama Database Server.
  2. Run the below commands to update the root password to "password."
  3. UPDATE userbase SET password='2d8ccb9f3d83be83c0db0ff2c3ee24b7' WHERE userName='root';
    UPDATE userbase SET salt='root' WHERE userName='root';
  4. Once done, you should be able to log in using the username "root" and password "password."
  5. For security reasons, please change the password once you are logged in. 

Cause:

Lost or forgot root credentials for Jama instance.

Additional Information/Metadata:

  • Troubleshooting
  • Root account

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Comments

1 comment

  • Comment author
    Frank Straccialini

    The instructions above do not work. First of all, the root password cannot be reset if one does not have the old one. The Linux script cmd does not work either on Ubuntu 22.04. It prints: userbase: command not found

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