Jama Connect® Integrations and Support

Amanda Jennewein
Amanda Jennewein
  • Updated

 

Date: October 17, 2023

Author: Amanda Jennewein

Summary:

Jama Connect® can integrate with various other applications and tools via Jama Connect Interchange™ as well as via Planview Tasktop and OpsHub Integration Manager (OIM) tools from our integration partners. Below are helpful resources for each integration solution; if you would like a demo or more information about our integration solutions, please contact the Jama Software® Sales or Success team.

Existing customers with deployed integrations using Jama Connect Interchange™ can request support via the Jama Customer Support team

Existing customers with deployed integrations using Planview Tasktop or OpsHub can request support as defined below:

Planview Tasktop Hub Customers

Visit the Planview (formerly known as Tasktop) Customer Care Center for support-related inquiries.

Planview Tasktop licensing questions should be directed to your Jama Software Customer Success Manager.

Planview Customer Success Center - Jama Software®

OpsHub Customers

Contact OpsHub directly via the ServiceNow Portal; if you do not have this information, don't hesitate to contact the Jama Customer Support team. 

OpsHub licensing questions should be directed to your Jama Software Customer Success Manager.

Planview Tasktop Hub

Main website 

Current version release notes 

Online Help docs

For Planview Tasktop Hub (Self-Hosted) Licensed Customers

The customer must create a Planview Tasktop account to access product downloads and premium content.

Premium content includes a list of available connections with the Planview Tasktop Hub license provided by Jama Software, along with training and other helpful documentation.

Customers with an existing Planview Tasktop account that may need a specific version of their TIH license made available for an upgrade should contact Planview Customer Care for assistance. 

System requirements (for the self-hosted solution) found HERE.

Planview Customer Success Center - Jama Software®

OpsHub

Main Website

Online Help Docs

Additional Documentation:

Jama Integrates With Tools Your Team Uses

 

Approval This SOP is approved by: Amanda Jennewein

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