Jama Connect® Integrations and Support

Updated: December 2024

Author: Amanda Jennewein

Summary:

Jama Connect® can integrate with various other applications and tools via Jama Connect Interchange™, Planview Tasktop, and OpsHub Integration Manager (OIM) tools from our integration partners. Below are helpful resources for each integration solution; if you want a demo or more information about our integration solutions, please get in touch with the Jama Software® Sales or Success team.

Existing customers with deployed integrations using Jama Connect Interchange™ can request support via the Jama Customer Support team. 

Draw.io

Draw.io is neither used nor supported by Jama Software.

Why the Confusion?

• Draw.io and the tools the team uses share similarities because they originate from the same open-source libraries.
• However, Draw.io is an Atlassian product and includes proprietary features distinct from the tools the team employs.

Existing customers with deployed integrations using Planview Tasktop or OpsHub can request support as defined below:

Planview Tasktop Hub Customers

Visit the Planview (formerly known as Tasktop) Customer Care Center for support-related inquiries.

Planview Tasktop licensing questions should be directed to your Jama Software Customer Success Manager.

Planview Customer Success Center - Jama Software®

OpsHub Customers

You can contact OpsHub directly via the ServiceNow Portal; if you don't have this information, don't hesitate to contact the Jama Customer Support team. 

OpsHub licensing questions should be directed to your Jama Software Customer Success Manager.

Planview Tasktop Hub

Main website 

Current version release notes 

Online Help docs

For Planview Tasktop Hub (Self-Hosted) Licensed Customers

The customer must create a Planview Tasktop account to access product downloads and premium content.

Premium content includes a list of available connections with the Planview Tasktop Hub license provided by Jama Software, training, and other helpful documentation.

Customers with an existing Planview Tasktop account that may need a specific version of their TIH license made available for an upgrade should contact Planview Customer Care for assistance. 

System requirements (for the self-hosted solution) found HERE.

Planview Customer Success Center - Jama Software®

OpsHub

Main Website

Online Help Docs

Additional Documentation:

Jama Integrates With Tools Your Team Uses