Integration Solutions for Jama Connect®

Published Date: August 10, 2025

Audience: Everyone

Products and Versions Covered:

Jama Connect®
- Cloud/CVC
- Self-hosted

Summary

Jama Connect® integrates with various tools and systems. This article outlines support and resources available for those resources.

Jama Software only provides direct support for Jama Connect Interchange® all other integration solutions are owned by other organizations and may require direct assistance from those organization for troubleshooting and setup.

For demos or additional information, please contact your Jama Software® Customer Success Manager.

Resolution

Note About Draw.io

Draw.io is not used or supported by Jama Software.

Why the Confusion? Some diagramming tools used by Jama Software may resemble Draw.io because they share open-source libraries. However, Draw.io contains proprietary features not found in Jama Connect supported tools.

Support for Planview Tasktop Hub

Visit the Planview Customer Success Center for support inquiries.
Licensing questions should be directed to your Jama Software® Customer Success Manager.
Additional Resources

For Self-Hosted Customers

A Planview Tasktop account is required to access downloads and premium content, including:

List of available connections with your license
Training materials
Additional documentation

If you need a specific version of your TIH license for an upgrade, contact Planview Customer Care.

Support for OpsHub Customers

Contact OpsHub directly through their ServiceNow Portal.
- If you don't have access, have one of your company's Named Support Contacts contact Jama Software Support.
Licensing questions should be directed to your Jama Software® Customer Success Manager.
Additional Resources:
- OpsHub Main Website
- Online Help Docs

Additional Resources

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