FAQ

The tenant name is the value you specified as the database schema in your Helm values: global.database.schema.

In KOTS, the tenant name is what you specified as the database name in the Config tab of KOTS admin:

Jama backup files are located in a directory shared by the core pods, so you need to retrieve the backup using kubectl.

1. Identify your tenant name and set it as an environment variable by replacing <tenant-name> in the following command:

export TENANT_NAME=<tenant-name>

2. List all backups:

kubectl get pods -l app.kubernetes.io/name=core -o jsonp
ath='{.items[0].metadata.name}' | \
xargs -r -I{} sh -c 'kubectl exec --tty -c core {} -- ls
-la \
/home/contour/tenant/${TENANT_NAME}/backup'

3. Replace <backup-name> two times in the following command with the name of the backup that you want to retrieve:

kubectl get pods -l app.kubernetes.io/name=core -o jsonp
ath='{.items[0].metadata.name}' | \
xargs -r -I{} sh -c 'kubectl exec -i -c core {} -- cat \
/home/contour/tenant/${TENANT_NAME}/backup/<backup-name>
> ./<backup-name>'