REST API documentation page response status 403

Author: Szabolcs Agai
Date: April 16, 2026
Audience: API users
Environmental Details:

• Cloud/CVC
• Self-hosted, Replicated - KOTS
• Jama Connect® version(s)

IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including access to v1, labs, and SCIM endpoints. Users without a Named Creator Jama Connect license, including those with a Creator Float License, do not have access.

Use Case

Jama Connect user would like to access to the API documentation (https://customer_instance.jamacloud.com/api-docs) that produces an error response 403.

Best Practice

The user should be enabled to access to the Rest API when "REST API Managed Access" is enabled to access to the API, including the API documentation (https://customer_instance.jamacloud.com/api-docs) at their Jama Connect instance.

This 403 response is due to user accessing to the API documentation page does not have permission to access to the API.

Implementation

Enable Rest API access for the user to access API documentation (https://customer_instance.jamacloud.com/api-docs) page.

References

Include links or references to programs or resources that further support the best practice.

• Success Programs
• Success Catalog
• User administration
• Rest API

Feedback:
We welcome your input! Please leave any comments or suggestions below.