How Does Breaking Sync and Connecting Items Affect Global IDs?

Published Date: April 14, 2026
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® - All Versions
  • Cloud/CVC
  • Self-hosted

Summary

Synchronized items in Jama Connect® share a Global ID. This article explains how items' Global IDs will change depending on if they are the source or target of the synchronization connection.

The Global ID of the item you are Breaking or Connecting from will not change. So if item A  and item B are synchronized and share a Global ID, then breaking the sync from item A's single item view will result in A keeping the original Global ID and item B receiving a new Global ID. 

Similarly, if you want to synchronize items A and C, then synchronizing from item A's single item view will result in item A keeping its original Global ID while item C will take on the Global ID from item A. 

Note that the Project ID for each item is unique and will not change when connecting or breaking sync.

Resolution

Example Scenarios:

Scenario 1: Break Sync

• Locate the item in Project A
• In the Synchronization Widget, select the item from Project B and click the Break Sync button

Result: 

• Items in project A and C continue to be "Synchronized" (share Global ID)
• Project B gets a new Global ID (no longer Synching with items in project A and C)

Scenario 2: Connect Items

• Locate item in Project A
• In Synchronization Widget, select Connect Items button
  • Locate item in Project D and select Connect

Result:

• Items in project A, B, C, and D are all synchronized and share Global ID
• Project D's Global ID changes to align with Project A, since the connection was initiated from Project A's single item view.

Additional Resources

• User Guide: Synchronization
• Understand Jama Connect® Item IDs: Project ID, Global ID, and What You Can Modify – Jama Software Support
• Reuse and Sync FAQ – Jama Software Support
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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