Unable to Download Generated Reports

Published Date: November 5, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:
• Jama Connect® version(s)
• Self-hosted

Summary

This article explains why users may be unable to download generated reports in a self-hosted Jama Connect® environment. The problem occurs when the base URL is misconfigured, resulting in the browser error ERR_NAME_NOT_RESOLVED. By the end of this article, readers will understand the cause of the issue and the steps needed to resolve it.

The issue is caused by an incorrect base URL configuration. This misconfiguration prevents the system from resolving the host, triggering the ERR_NAME_NOT_RESOLVED error when downloading reports.

Resolution

1. Verify and update the base URL:
   • Change the base URL to match the customer’s current IP address or hostname.
2. Check configuration settings:
   • Ensure that all application settings reflect the correct host.
3. Test report generation:
   • Generate a new report to confirm that it downloads correctly.

Prevention:

• Regularly review the base URL configuration, especially after migrations or changes to the hosting environment, to prevent future errors.

Additional Resources

• Change Base URL – instructions for updating the base URL in Jama Connect.
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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