Login Issue: Out of Compliance License Types for Org 2

Author: Sravya Bandari
Created: September 5, 2025
Last Updated: November 2025
Audience: Agents and Admins
Applies To: Self-Hosted, Replicated (KOTS), and Cloud Environments

Summary

When the number of assigned licenses exceeds the allocation for an instance, affected users may encounter the following errors:

Error:

[com.jamasoftware.contour.service.impl.AdminServiceImpl] - OUT OF COMPLIANCE LICENSE TYPES FOR ORG 2: -COLLABO-

or

[com.jamasoftware.contour.service.impl.AdminServiceImpl] - OUT OF COMPLIANCE LICENSE TYPES FOR ORG 2: -NAMED-

Solution

Cloud Instances

Contact the support team if unexpected over-assignments occur and admins cannot access the licenses.
The support team can resolve the issue using root access.

Self-Hosted Instances

Root admins should adjust license assignments or removals directly to ensure the total matches the allocated number.
Confirm successful login after making changes.

Cause

This issue occurs when the number of assigned creator licenses exceeds the number of owned licenses (e.g., 12 assigned but only 11 owned). This discrepancy prevents users from logging in.

Prevention

Regularly monitor license assignments to ensure they do not exceed the number of owned licenses.

Additional Information/Metadata

When all licenses are fully consumed, creating or assigning a license to a new user will display the license as greyed out in the UI. This indicates that no additional licenses are available until the quota is updated or licenses are freed.
In some edge cases, the number of assigned licenses may exceed the allocated limit, causing unexpected errors and UI issues.

References

Related to