How to Create Log Files for Support

Published Date: November 5, 2024

Validated: Yes

Audience:  Everyone 

Products and Versions Covered:

• Jama Connect Interchange™

Summary

Jama Support may request files from Jama Connect Interchange to aid in troubleshooting. These must be gathered on the JCI application server while the application is running.

Resolution

On the application server, run the following commands to copy the logs to the host machine:

sudo docker cp exe-svc-interchange:/services/execution-svc/logs/exe-svc.log .

sudo docker cp config-svc-interchange:/services/config-svc/logs/config-svc.log .

Jama Support may also require the application.properties file. This can be gathered with the following command:

sudo docker cp config-svc-interchange:/static-files/application.properties .

These commands will copy the log files to the current directory. You may then move these logs off of the application server and upload them to Jama Support.

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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