KOTS embedded installer failures

Author: Amanda Jennewein

Updated: December 2024

Audience: Self-hosted Jama Connect®, Replicated - KOTS on some Ubuntu 22.04 LTS environments.

Summary

KOTS embedded installer failures: We've recently seen KOTS embedded installer failures on some Ubuntu 22.04 LTS environments.

Errors were encountered while processing: ./addons/velero/1.11.0/ubuntu-22.04/archives/python3_3.10.6-1~22.04.1_amd64.deb An error occurred on line 3321

Solution

This is mitigated by updating the packages on the target server before running the installer. 

sudo apt-get update
sudo apt-get upgrade -y

Cause

There seem to be some conflicts between the Python version installed in Ubuntu and what KOTS tries to install. The commands above avoid the conflict.

Prevention

This is mitigated by updating the packages on the target server before running the installer. 

sudo apt-get update
sudo apt-get upgrade -y

References

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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