Differing names for KOTS Airgap installation files

  • Updated

Author: Jenna Zwick

Date: March 19th, 2024

Audience: Administrators, Agents

Environment: Self-Hosted Airgap


Background: When trying to install Jama Connect® in an airgap environment, but the install files have different names. When reading the instructions in the user's guide, it refers to files that aren't present and the files downloaded aren't mentioned. Are these the right files?


Solution: You may have downloaded the wrong bundles. It happens often. Fortunately, all you have to do is return to the Airgap download portal and verify that you have downloaded the 'Embedded Cluster' installation bundles.


This is the wrong set of downloads



These are the right set of downloads



The 'Bring Your Own' cluster installation is not currently used by Jama Software®. The filenames in the 'Embedded Cluster' bundles will match the names in the User Guide and the instructions.


Feedback: Please leave feedback in the comments below.

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