How to Unlock Items

Amanda Jennewein
Amanda Jennewein
  • Updated

Author: Carmen Santos

Updated: July 2024

Audience: Jama Connect® Administrators

Products Applicable: Jama Connect®

How to Unlock Items

Items can be locked in different ways:

  • A user can lock their items. Also, items are automatically locked while being edited. 
  • Other users can lock items.
  • Items can be locked by workflow, also called a system lock.

All Locked items show a Lock icon in the item's view. It is also possible to know who locked the item by hovering the mouse over the Edit option.

Screenshot 2024-07-08 at 11.51.48 AM.png

The Edit option will be greyed out for items locked by other users and by workflow (system).

Screenshot 2024-07-08 at 12.06.52 PM.png

If the List View is configured to show the Locked field, the Lock icon will also be visible from the List View. This field can be added through the List View's configuration menu (cog icon). A yellow Lock means a user did the lock, and a blue Lock means Workflow caused the lock. 

Screenshot 2024-07-08 at 12.07.27 PM.png

An Item locked by a user can only be edited by that user, though the user or an Administrator can unlock it. The user can unlock it through Actions > Unlock Item.

Screenshot 2024-07-08 at 12.08.11 PM.png

Like the Edit and Delete options, the Unlock Item option will be greyed out for items locked by other users or workflow.

Screenshot 2024-07-08 at 12.08.26 PM.png

In their User Profile> My Locked Items tab, users can see a list of all the items they have locked. 

Screenshot 2024-07-08 at 12.09.59 PM.png

They can also unlock the items here.

Screenshot 2024-07-08 at 12.10.17 PM.png

In their User Profile, Administrators also have the My Locked Items tab. Additionally, they can see items locked by other users by selecting Show All Locked Items (this option is not available for regular users), and they can unlock them. 

Screenshot 2024-07-08 at 12.10.42 PM.png

Administrators also see items locked by Workflow and can unlock them through the System Locked Items tab in their profile view.

Screenshot 2024-07-08 at 12.11.04 PM.png

It is also possible to batch-unlock items from these views using the Shift key to select a group of items and then select Unlock.

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