LDAP is working, but LDAPS cannot connect

Author: Jason Ritz 

Date: December 7th, 2023

Audience: Everyone

Environmental details: Self-Hosted

Summary: 

LDAP is set up and working, but when switching to LDAPS, the connection to the LDAP server fails.

Solution:

1. Add the LDAPS server certificate to the "Trusted Certificates" Field in the Replicated admin console.
2. Restart/Redeploy the Jama Connect application.

Replicated Admin Console for KOTS installs 

Replicated Admin Console for Docker installs 

You can append the LDAPS certificate to any existing trusted certificates if they are PEM formatted.

Cause:

The LDAPS certificate needs to be added to the Java keystore so the application knows to trust the connection to the LDAPS server. 

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