Bulk Updating User License Types in Jama Connect®

Published Date: December 11, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:
• Jama Connect® version(s)
• Cloud/CVC
• Self-hosted (v9.17.x, 9.22.x, 9.28.x)

Summary

This article explains how to bulk-update user license types in Jama Connect. Readers will learn about the two supported methods—using the User Import Plugin or the REST API—and understand when and why to use each. Organizations may need to update license types when adjusting user access or aligning license usage with company policies.

Admins may need to bulk-update user licenses when modifying user access configurations or ensuring license usage aligns with organizational needs.

Resolution

1. Updating Licenses Using the User Import Plugin

Export the current list of users from Admin > Users.
Prepare a CSV file in accordance with the User Import Plugin documentation.
Configure and run the plugin to update users’ license types in bulk.
Recommendation: Test the import on a small subset of users in a test instance before running it for the full user list.

2. Updating Licenses Using the REST API

Retrieve the list of users and their IDs using GET /users/.
Update each user’s license type using:

PUT /users/{userId}
{
  "licenseType": "NAMED"
}

IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including endpoints in v1, labs, and SCIM. Users without a Named Creator license, including those with a Creator Float License, do not have access.

Additional Resources

For additional guidance, refer to the following resources:

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