System requirements and supported software (KOTS)
Ensure that your environment meets all requirements and recommendations before installing Jama Connect®.
After reviewing the information on this page, refer to “Things to Do Before Installation” in the Jama Connect® v9.28.x User Guide.
IMPORTANT
If you are using Ubuntu 22.04, you must increase the memory allocation, or Elasticsearch will fail.
Update the memory settings in the KOTS Admin Console as follows:
Maximum Memory: 6 GB
Maximum Memory for Container: 8 GB
Application Server Requirements
Use the following specifications when provisioning the server that will run the Jama Connect® application. For guidance on selecting the correct size for your environment, see “Resource sizing for application server” in the Jama Connect® v9.28.x User Guide.
Component Requirements
Component |
Minimum |
Recommended |
CPU |
8 |
16 |
Memory |
32 GB RAM |
64 GB RAM |
Storage |
200 GB / node |
256 GB |
| Every node has the same storage space | Every node has the same storage space |
Operating System
Recommended: Ubuntu 22.04 or Ubuntu 24.04
- Red Hat 9.4 and 9.6 — Supported only when the RHEL Container Tools are not installed.
Software Installed with Jama Connect
KOTS (installed automatically)
- Containerd
Musts
- Dedicated server — Is running only Jama Connect
- Accessible by admin with permissions
- Uses only supported software and environments
Database Server Requirements
Use the information below when provisioning the database server. For more details, refer to “Resource sizing for database server” in the Jama Connect® v9.28.x User Guide.
Component |
Minimum |
Recommended |
CPU |
4 - 8 |
8 |
Memory |
16 - 24 GB RAM |
24 GB RAM Dedicated volumes for data |
Database Software
Jama Connect® supports the following database platforms:
MySQL: 8.4.x
Microsoft SQL Server 2022
Musts
- Database is hosted on a server separate from the Jama Connect application.
- Database server can host other databases, but no other applications.
- Accessible by admin with permissions.
- Uses only supported software and environments.
- Databases must be able to accept a minimum of 300 concurrent connections.
Not Supported
Jama Connect® does not support the following:
Azure Database
MariaDB
AWS Elastic Kubernetes Service (EKS) installations or deployments of Jama Connect
-
Custom database configurations, including:
Query optimization settings are not shipped with Jama Connect
Additional or modified indexes
Supported Components
Browsers
Jama Connect® supports the following browsers:
Microsoft Edge (Chromium)
Mozilla Firefox*
Google Chrome*
Apple Safari*
*Versions released within the past 12 months are supported.
Important
Browser zoom is supported only at 100%.
Browser extensions/add-ons and Compatibility View are not supported when using Jama Connect.
Tip
For the best experience and to avoid session conflicts, use Jama Connect in a single browser window.
Word Processor and Spreadsheet Programs
Jama Connect® supports the following for exports and reports:
Office 365 for Mac
-
Office 365 for Windows
- Office 365 is used for exports and reports.
Authentication
Jama Connect® supports the following authentication methods:
Crowd 6
LDAP
SAML
Jama Connect Release Notes Version 9.28.1 — Self-hosted
The attached Supported Software and System Requirements PDF applies to Jama Connect® v9.28.1, released on November 19, 2025.
Comments
1 comment
Is Jama Connect v9.28.x Self hosted - supported on rhel 9.7 ?
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