Published Date: June 13, 2025
Audience: Everyone
Products and Versions Covered:
- Self-hosted, Replicated - KOTS
- Jama Connect
Summary
Share Jama Connect item links so the e-mail or chat message displays the item’s name (friendly text) instead of the raw URL, reducing manual re-formatting.
Resolution
Leverage Jama Connect’s comment + @mention workflow—which automatically embeds the item name as the hyperlink text in notification e-mails—to distribute readable, self-describing links. For external channels that accept rich text (Outlook, Teams), copy the formatted link from the e-mail and paste; for plain-text channels, include the item ID or short name alongside the URL.
| Step | Action | Result / Rationale |
|---|---|---|
| 1 | Open the target item (or set) and click Comment. | Starts a context-specific discussion thread. |
| 2 | Type “@” and begin entering the item name or ID; select it from the auto-complete list. | Jama Connect inserts a smart reference tag (@Item Name) that resolves to the item URL. |
| 3 | Add any explanatory note, then Post Comment. | Notification e-mail is triggered to followers/reviewers. |
| 4 | In the received e-mail, confirm the link shows as blue underlined item name (not the raw URL).(Optional) Copy this rich-text link to Outlook / Teams / Docs. | Provides a friendly display link in downstream communications. |
| 5 | Train teams: “Use @mentions for shareable links” & include the pattern in onboarding decks. | Ensures consistent, readable link sharing across the organization. |
Tip: In plain-text tools that strip formatting (e.g., Slack in plain-text mode), paste "ItemName (Jama Connect ID 1234): <full URL>" so recipients still see a meaningful label.
Additional Resources
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
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