Jama Connect Interchange™ - First login

Updated: January 31, 2024
Validated: Yes
Audience: Everyone
Products and Versions Covered:

• Jama Connect Interchange™
• Jama Connect®

Summary

Upon first login to Jama Connect Interchange™ (JCI), some project information from Jama Connect® may not render correctly on certain rows.

This is a display issue only and does not impact synchronization or integration functionality.

This issue is purely visual/display related in the JCI interface.Integration and data synchronization remain unaffected.

Resolution

Step 1: Refresh the Page

• If project information does not display correctly, simply refresh the page in your browser. The data should render properly.

Step 2: Access and Credentials

• JCI is accessed via a separate webpage.
• The URL and login credentials are provided at the time of purchase.
• If needed, your Licensing team can resend access information.

Step 3: Training and Onboarding

• Your purchase of Jama Connect Interchange™ includes training and onboarding with a Jama Solutions Consultant.
• To schedule training, submit a Requested Solutions Offering.

Additional Resources

• Preparing for Installing Jama Connect Interchange™ on a Self-Hosted Server

• Jama Connect Interchange™ User Guide

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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