How to Reset the Tenant State

Published Date: December 15, 2023

Audience: Everyone

Products and Versions Covered:

Jama Connect®

Self-hosted, Replicated - KOTS

Summary

Sometimes, the tenant state needs to be reset. These steps can be tried if you see:

tenant-manager pods are continuously being created and repeatedly crashing
The Admin Console reports that the application is "Unavailable."
The core-0 pod is showing running but not ready. Last line in logs org.apache.catalina.startup.Catalina.start Server startup in [54810] milliseconds

Resolution

On the database server

Truncate the tenantstate table in the jama database

truncate table jama.tenantstate;

Check that tenantstate has no rows

select * from jama.tenantstate;

On the application server

Remove the tenant configuration files from the core pod and delete the tenant manager job and the related statefulsets

kubectl exec core-0 -- sh -c 'rm -rf /home/contour/tenant_properties /home/contour/tenant.properties /home/contour/setup.properties /home/contour/services.properties /home/contour/node.properties /home/contour/database.properties'
kubectl delete job/tenant-manager
kubectl delete sts/hazelcast sts/activemq sts/core

Redeploy the application from the KOTS Admin Console.

Additional Resources

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