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Provide detailed steps to reproduce the issue. Attach relevant visuals and logs for clarification.
How many users are impacted?
Date and Time of incident (include timezone)
Let us know the current version of the impacted self-hosted instance.
KOTS or K8S
Please specify your Operating System
Please specify your Database
Select Full Production Outage only if Jama Connect is completely unavailable for all users. This selection triggers our emergency response process. If you are experiencing login or authentication issues, please select Production Issue instead. Phone support for confirmed outages: EU: +31 800 2300616 US: +1 800 236-3669
Please provide the issue's business impact. This will help us prioritize your request based on urgency.
Let us know which browsers the issue occurs in.