A clear subject line will help the support team understand the issue. Based on the title, you'll also see suggested articles.
If applicable
Please provide the issue's business impact. This will help us prioritize your request based on urgency.
How many users are impacted?
Select Full Production Outage only if Jama Connect is completely unavailable for all users. This selection triggers our emergency response process. If you are experiencing login or authentication issues, please select Production Issue instead. Phone support for confirmed outages: EU: +31 800 2300616 US: +1 800 236-3669
Let us know if anything changed before the issue started. This may include upgrades, configuration updates, infrastructure changes, certificate changes, networking changes, integrations, or other environment updates.
Let us know whether the issue occurs consistently when repeating the same steps. If possible, include the steps to reproduce in the description.
Date and Time of incident (include timezone)
Let us know the current version of the impacted self-hosted instance.
KOTS or K8S
Please specify your Operating System
Please specify your Database