To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.
Are you requesting assistance with a production instance?
Please list the other browsers you've experienced this on
In order to diagnose many issues, it's very helpful to have a screenshot of what you're experiencing.
Current Self-hosted Version of Jama Connect
Please provide the name of the Jama Instance for the instance you are requesting support.
Please specify your Database version
Please specify your Operating System
Replicated Version - Self-Hosted
Docker Version - Self-Hosted
Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down
Indicate date(s) and time(s) of incident. Don't forget the timezone.
Please provide the # of impacted users
Please provide steps to reproduce, recent environment changes, tasks performed, and troubleshooting steps.