Support Portal Guide & Resources

Learn how to create a Support Portal account, submit and manage requests, choose the right forms, track ticket status, understand ticket severity and SLAs, and access essential Jama resources like product guides and the user community.

Product Severity, Ticket Priority, Ticket Status, and Service-Level Agreements (SLA)
How to Get the Most Out of the Jama Software Support Portal
Jama Software Status Page - Subscribe to updates
Essential Resources
Adding, Removing, or Changing Named Support Contacts
Jama Connect® Supported Versions and What is Covered and Not Covered (Support Services)
How to View All of Your Organization's Support Tickets
Support Availability and Contact Options at Jama Software®
Creating Your Jama Software® Support Portal Account
Product User Guide, Jama Software® Support, and the Jama Software® User Community
"Submit a request" - which form do I choose when submitting a request?

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