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Onboarding Jama Connect®
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Maintenance, Support Service Terms & Contact Information
Shared Responsibility Model for Jama Software® and Jama Connect® Cloud-hosted Customers
Jama Software® Subscriptions Maintenance and Support Service Agreement
Jama Connect® Self-Hosted Scope of Support
Jama Connect® Supported Versions and What is Covered and Not Covered (Support Services)
Contact Jama Software® Support and contact methods.
Product Severity, Ticket Priority, Ticket Status, and Service-Level Agreements (SLA)
How do I create a support portal account?
Request forms - which do I choose when submitting a request?