To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.
What is this request about?
Cloud-hosted Jama Connect
Please provide the URL for the instance for which you are requesting support.
Data Exchange Version
Indicate date(s) and time(s) of incident. Don't forget the timezone.
Are you requesting assistance with a production instance?
Can we investigate this situation by logging in to your Jama Connect® instance if needed?
Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down
Please provide the # of impacted users
In order to diagnose many issues, it's very helpful to have a screenshot of what you're experiencing.
Please list the other browsers you've experienced this on
Please provide detailed information about the issue or question you're experiencing, including steps to reproduce it if applicable.