Submit a request

Please select the form that best matches your needs, and provide as much detail as possible to help us address your request quickly. As part of your Maintenance and Support contract with Jama, all support issues and Solution Offering requests must be submitted through your company’s designated Named Support Contacts (NSCs).

Your email address

Subject

A clear subject line will help the support team understand the issue. Based on the title, you'll also see suggested articles.

About

Specify the product related to your issue/question.

What NSC update are you requesting?

To make changes to Named Support Contacts (NSCs), you must be designated as an NSC. The number of NSCs your organization is allowed depends on your license type: - Standard licenses are entitled to two (2) contacts. - Enterprise licenses are entitled to four (4) contacts. - Enterprise Elite and Premium customers are entitled to six (6) contacts.

Who needs to be added to NSC list? List Name(s) and Email(s).

Please provide full name

Who needs to be removed from NSC list? Include name(s) and email(s).(optional)

Please provide full name

Provide Details About Your Issue or Question

Provide detailed steps to reproduce the issue. Attach relevant visuals and logs for clarification.

Attachments(optional)

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