To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.
What is this request about?
Cloud Data Services - IMU Services
Cloud-hosted Jama Connect
Please provide the URL for the instance for which you are requesting support.
Are you requesting assistance with a production instance?
Can we investigate this situation by logging in to your Jama Connect® instance if needed?
Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down
Please provide detailed information about the issue or question you're experiencing, including steps to reproduce it if applicable.