Submit a request

To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.

Are you requesting assistance with a production instance?

Please ensure the system administrator personnel with root access to your database and application servers hosting your new or existing self-hosted installation of Jama Connect® are on the call. We will need to discuss some specifics associated with your current or desired instance.

Planned Weekend Support Requests (Paid Services)

Please specify OS version

Database Version, if "other," please specify

Docker Version - Self-Hosted

Replicated Version - Self-Hosted

Resources and project timing are subject to availability and will be determined after the submission of your request.

Please provide a clear and concise description of how Jama can assist you.

Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down

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