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To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.

What is this request about?

Planned Weekend Support Requests (Paid Services)

Please ensure the system administrator personnel with root access to your database and application servers hosting your new or existing self-hosted installation of Jama Connect® are on the call. We will need to discuss some specifics associated with your current or desired instance.

Current Self-hosted Version of Jama Connect

Channel and Deployment Type

Please specify your Operating System

Please specify your Database Software

Docker Version - Self-Hosted

Replicated Version - Self-Hosted

Are you requesting assistance with a production instance?

Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down

Please provide detailed information about the issue or question you're experiencing, including steps to reproduce it if applicable.

Resources and project timing are subject to availability and will be determined after the submission of your request.

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