To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.
Are you requesting assistance with a production instance?
Guided Server Migration Service Requests (Paid Services)
Please ensure the system administrator personnel with root access to your database and application servers hosting your new or existing self-hosted installation of Jama Connect® are on the call. We will need to discuss some specifics associated with your current or desired instance.
Current Self-hosted Version of Jama Connect
Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down
Please provide steps to reproduce, recent environment changes, tasks performed, and troubleshooting steps.
Guided Installation Service Requests (Paid Services)