Self-Hosted Traditional (Native) Post Upgrade Steps

• List of key settings customers should verify after a future upgrade

  • Consult the Upgrading Traditional Jama Connect guide prior to performing the upgrade

  • Review Jama 8 Installation and Upgrade Troubleshooting Tips for a thorough walk-through of steps to take prior to submitting a Support ticket

  • After an upgrade, a full reindex should always be performed (see Perform a full re-Index from the Root menu above)

  • Validate if the reindex was successful in the contour.log (see example below)

  • In case a reindex is not completed successfully some odd behaviors may occur, such as the list of users or the list of scheduled jobs showing empty in the GUI

  • Ensure that log tracking is enabled for your Jama Connect instance

Logging Levels and Tomcat Restart – The logging tool is instrumental in diagnosing issues with your Jama instance

Adjusting the Size of Log Files

Troubleshooting an outage on Jama 8.0 and up

Example Reindex Completion Log: