How to add filetypes to the Jama attachment whitelist

Author: Riya Ray

Date: July 2, 2025

Audience: Self-hosted Customers and Internal Agents

Environmental details: Self-hosted and Cloud

Summary

Before adding a filetype to the Jama Attachment whitelist, please ensure that they are not an executable file. This can pose a security risk and is not supported. 

Solution

To add the filetype to the Jama whitelist, please follow the below steps:

• Login to your Jama instance with root credentials.
• Navigate to System Properties
• Click on Edit
• Add the filetype under the section: "Attachment File Extensions (comma, space, or newline delimited) Set to blank to reset:"
  
• Click Save to ensure the changes persist. 

Additional Information/Metadata

• System Administration

References

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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