Jama Connect Interchange Shows 'Server Error (Unable to Retrieve Connectors)'

Author: Kellen F.

Date: 5/23/25

Audience: Everybody

Environmental details: Jama Connect Interchange Self-Hosted

Summary

After installing Jama Connect Interchange, when going to add a Connector you see an error message in the Connector Pane

Solution

First, confirm you have applied the JCI license correctly following these steps:

https://help.jamainterchange.com/en/installing-jama-connect-interchange--self-hosted-/apply-jama-connect-license-to-jama-connect-interchange--self-hosted-.html

If you have applied the license correctly, the next step is to check the JCI host url, which can be found in the application.properties.

This can be gathered with the following command:

sudo docker cp config-svc-interchange:/static-files/application.properties .

This commands will copy the log files to the current directory.

In the host file if you see the ports listed for this value, they must be removed. For example:

jci.host-url = http://jamaconnectinterchangetest.com:8443

must be updated. You can run the following command to do so:

sudo docker exec -i config-svc-interchange sh -c "../update_host_url.sh 'https://<hosturl>/'"

Cause

The JCI application is bound to 8443 but docker routes 443 (the default https port) to 8443. There is no need to list the port in the host URL.

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