Jama Software® is discontinuing support for customers using the legacy cloud SAML service for authentication

Amanda Jennewein
Amanda Jennewein
  • Updated

Author: Amanda Jennewein

Date: August 2024

Audience: System Engineers, Engineering Leadership, 

Products Applicable: Jama Connect®, Jama Connect Interchange™, Jama Connect Advisor™

Use Case

Jama Software® is discontinuing support for customers using the legacy cloud SAML service for authentication. 

Today, we are announcing a significant change to how you authenticate your users in Jama Connect®. Starting October 1, Jama Software® will discontinue support for self-hosted customers using the legacy cloud SAML service for authentication and move to the packaged self-hosted SAML service instead. If you currently use the legacy cloud SAML service for authentication, we want to minimize disruption to you and your users. Therefore, please review the "Customer Action Required" outlined below and take the necessary steps by September 30, 2024

Customer Impact

  • Effective October 1, 2024, and beyond - Any Customers who have NOT upgraded to the packaged self-hosted SAML service will have their authentication updated to 'basic authentication.' 
  • All Users must enter their new username and password for each login to access Jama Connect®.

Customer Options

Option 1: Migrate to Jama Connect® Cloud and let Jama Software® manage this and future technology upgrades for you (you must be on a supported version of Jama Connect®, or contact your Customer Success Manager to discuss Success Programs).

Option 2: If you are on Jama Connect® version 8.56.x or below, upgrade to version 8.79.x and reconfigure your instance to use the SAML service packaged with Jama Connect®.

Option 3: If you are on Jama Connect® version 8.62.x or higher, you must reconfigure your instance to use the SAML service packaged with Jama Connect®.

Customer Action Required

One of your designated Named Support Contacts (NSCs) can submit a request using the Jama Connect® Self-hosted Support Request Form. These fields are required to submit the request. 

  • Enter your company email address.
  • Subject: Upgrade to Jama Connect® version X (enter the desired new self-hosted version).
  • Are you requesting assistance with a production instance
    • Yes
  • Enter your current version of Jama Connect®
  • Enter your database version.
  • Enter your Operating System.
  • Enter your Replicated version.
  • Enter your Docker version.
  • Priority – Business Impact: High
  • Describe how we can support you: 
    • Specify that you are prepared to collaborate with technical support to upgrade your self-hosted Jama Connect® version to one that includes the bundled SAML service.
    • Indicate the type of IDP you use (e.g., Okta, Azure, etc.)
    • Engagement Preference: Do you prefer a live working session via a screen share, or are you okay with working primarily through the support ticket via email? 
  • Scroll to the bottom of the page and click “Submit.”

     

    Please allow 2-3 business days for a Support Engineer to be assigned to the ticket and get in touch with you about the next steps.

    NOTE: Upgrading Jama Connect® will require downtime.

     

    Once your ticket is resolved and your authentication is updated, your Customer Success Manager will be notified so our records are updated to reflect that you have completed this task.

References

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