Creating dashboard widget/graph using multiple items

Alexander Cerrato
Alexander Cerrato
  • Updated

Author: Alexander Cerrato

Date: July 1 2024

Audience: Everyone

Environmental details: Self hosted and cloud customers

 

Summary

Why can I not create a widget using a picklist as I have with others?

Solution

Do not use a filter that includes multiple item types. When creating a filter for your widget/graph make sure your filter does not include multiple item types. Picklists can be used for creating and grouping items for your widget but not when multiple item types are included in the filter results that are to be used by the widget.

Cause

Trying to use a filter for your widget that includes/results in multiple item types.

The following custom field types are available for grouping when defining chart widgets (Bar, Pie, Complex Charts):

Pick list fields (single select)

User fields

Flag fields

System fields available for grouping in charts include:

System User fields (Created by, Modified by, Last Locked by)

Locked (Flag field)

Item Type

Project

Prevention

Do not use a filter for your widget that includes/results in multiple item types.

Related Articles, Work orders, Zendesk tickets, Defects, etc.

Additional Information/Metadata

  • Dashboards
  • Widgets
  • Filters

 

Please feel free to leave feedback in the comments below.

 

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