How to request guided self-hosted installation, migration, or upgrade services

Amanda Jennewein
Amanda Jennewein
  • Updated

Author: Amanda Jennewein

Updated: May 2024

Environmental details: Self-hosted

Here is the process for requesting a self-hosted guided installation, migration, or upgrade service from the Jama Support team. These services are paid for professional services or can be delivered using Success program Credits. If you want to discuss an existing or new Success Program, contact your Jama Software® Customer Success Manager. 

  1. Navigate to the Jama Support site, then select ‘SUBMIT A TICKET.’ 
  2. Enter all required fields within the chosen request form, then submit the request.

Note: Customers must submit the request directly. Providing more information improves the support received.

Upon submitting the ticket, the customer will receive an automated response confirming receipt and indicating that the ticket is being reviewed and assigned. Following this, the customer can expect to be contacted by a Support Engineer within 1-2 business days with a resolution to their inquiries or to schedule a working session at some upcoming meeting times.

Screenshot 2024-05-15 at 3.36.17 PM.png

Additional resources: 

How do I create a support portal account?

Jama Connect® Self-Hosted Scope of Support

Installations, Migrations, and Upgrades

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