Jama Connect Interchange JAMA: ERROR: unable to find project [X]” under “Source Connector” in Excel

Alejandro Ochoa
Alejandro Ochoa
  • Updated

Author: Alejandro Ochoa

Date: April 26, 2024

Audience: Everyone

Environmental details: Cloud and Self-Hosted

Summary:

Understanding the significance of the error message “JAMA: ERROR: unable to find project [X]” under “Source Connector” on the JCI panel in Jama Connect/Excel integration is crucial. (The X represents any value; the value itself may change depending on your JCI's project information)

Solution:

The customer should check their Jama instance to see if the project is still active, and if so, check that the connector user has access to it.

Cause:

This error means the project has either been removed/deactivated from Jama Connect® or the connector user cannot access it.

 

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