Jama Connect Interchange JAMA: ERROR: unable to find project [X]” under “Source Connector” in Excel

Alejandro Ochoa
Alejandro Ochoa
  • Updated

Author: Alejandro Ochoa

Date: April 26, 2024

Audience: Everyone

Environmental details: Cloud and Self-Hosted


Understanding the significance of the error message “JAMA: ERROR: unable to find project [X]” under “Source Connector” on the JCI panel in Jama Connect/Excel integration is crucial. (The X represents any value; the value itself may change depending on your JCI's project information)


The customer should check their Jama instance to see if the project is still active, and if so, check that the connector user has access to it.


This error means the project has either been removed/deactivated from Jama Connect® or the connector user cannot access it.


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