(Unsupported) Jama Connect Self-Hosted Environment Requirements and Supported Software for v8.X - 8.36

Note: for Supported Software after version 8.36, see individual documents under the Supported Software landing page here.

Browsers

Note that browser zoom is supported only at 100%. Use of browser extensions/add-ons or the enablement of Compatibility View is not supported while using Jama. To prevent session issues, the application should be used in a single browser window. Jama is designed for a minimum of 1024 × 768 screen resolution. Javascript MUST be enabled.

• Internet Explorer 11* 
• Edge (as of Jama 8.14)
• Firefox**
• Firefox ESR as of Jama 8.10
• Google Chrome**
• Safari**

*Note that IE is not supported with the Admin Console in self-hosted installations of Jama 8.x using versions of Replicated < 2.4.0.
**We will support versions released over the past 12 months.
Supported Word Processor and Spreadsheet Programs for Exports and Reports

• Office for Mac 2016
• Office 365 for Mac
• Office 365 for Windows
• Office 2016 for Windows (effective with Jama 8.10.1)

Server Components

Jama does not support high availability configurations. We recommend using snapshotting via your VM or taking nightly database backups in order to manually restore the application. We do not support making changes to Replicated outside of the replicated admin console web-UI.

Required System Specifications

See this Estimate Application Server Size tool in our help guide to determine data size thresholds and scale adjustments to your environments accordingly.

Operating Systems

Jama Connect can be installed on the following Linux distributions: 

• Ubuntu
• Red Hat 7
• CentOS 7
• Debian
• Fedora
• Raspbian

We regression-test against the following distros:

• 8.31.x: RHEL 7.1+ and Ubuntu 16.04.3 
• 8.36: Ubuntu 16.04.6 and Red Hat 7.6
  
  

Database Servers

The database must be hosted on a server separate from the Jama application. This server can host other databases, but we do not support other applications running on the same server as the database.

• MySQL 5.6 and 5.7 
• MariaDB 10.2 and 10.3
• Microsoft SQL Server 2014
• Microsoft SQL Server 2016 (as of 8.20). We do not support the use of the Azure database, as this is not tested. 

We do not support custom configurations of Jama databases. Customizations such as query optimization and additional indexes that are not shipped with Jama Connect will not be supported. We do not expect any difference in customers’ database configuration, setting, indexes, triggers and etc. from what we regression test.

Replicated

Note: The Replicated release notes contain a mix of information targeted at end users and developers. Please note that all features or updates described in the release notes may not be available or may require development by Jama.

• Jama 8.36
  • The versions of Replicated that were used during regression testing of 8.36 are Replicated 2.32.2, Replicated- 2.32.2 and replicated-operator 2.32.2
    • These versions are not the newest available
      
      
• Jama 8.31
  • The versions of Replicated that were used during regression testing of 8.31 are Replicated 2.25.2, Replicated- 2.25.2 and replicated-operator 2.25.2
    • These versions are not the newest available
      
      
• Jama 8.25
  • The versions of Replicated that were used during regression testing of 8.25 are Replicated 2.13.2, Replicated- 2.13.2 and replicated-operator 2.13.2
    • These versions are not the newest available
      
      
• Jama 8.20
  • The versions of Replicated that were used during regression testing of 8.20 are Replicated 2.9.3, Replicated- 2.9.3 and replicated-operator 2.9.3
    • We additionally validated against Replicated 2.6.0, Replicated- 2.6.0 and Replicated-operator 2.6.0
      • These versions are not the newest available; read this article in order to ensure the best versions are installed
        
        
• Jama 8.14.x
  • This version was regression-tested against Replicated version 2.2.0, Replicated- version 2.2.0 and Replicated-operator version 2.2.0
    
    
• Jama 8.4
  • Effective with Jama 8.4 utilizing Replicated 2.0.x, Jama can be installed on any Linux distribution supported by Docker
    • It needs to be a 64-bit distro with a kernel version of at least 3.10
      
      
• Jama 8.10
  • Replicated 2.2.x+
    
    
• Jama 8.4+
  • Replicated 2.0.x+
    
    
• Jama 8.1
  • Replicated 1.2.x

Docker

If you are using Docker Enterprise Edition, you must:

• Follow the installation instructions in the Mirantis Container Runtime (MCR) Deployment
  • Guide: https://docs.mirantis.com/mcr/20.10/install.html 
    
    
• Use a supported version of Docker: 1.10.3 – 19.03.8-ce

The installation script provided by Jama in the Release Notes and Help Guide automatically installs the Docker version supported within that Replicated release. 

If you are using Airgap and need to install Docker prior to Replicated installation, please find the supported Docker versions here. Contact Support if you have any questions.

For a list of recommend storage drivers, please see Docker's documentation. For best performance of Jama Connect, we recommend avoiding devicemapper. In the past, for customers on RHEL-based systems (RHEL, CentOS, Fedora), we supported in loopback mode. However, with updates to Docker our recommendations changed. If you have concerns about the default storage driver configuration, please contact Support.

Connectors

Note: It may be necessary to run legacy connectors concurrently with the Jama Integrations Hub (JIH) when migrating from one tool to the other. In these situations, you must not sync the data. If you are running this configuration, Jama Support may ask you to stop syncing one of the connectors as a troubleshooting step.

Legacy Connectors

• Atlassian JIRA version 7.1-7.6 and current On Demand version
• Rally API version 1.43 and above
• Atlassian Crowd Connector versions 2.9 - 2.11.x only
• Microsoft TFS (Team Foundation Server) versions 2012 and 2013
• IBM DOORS 9.3
• Enterprise Architect Connector 4.1.0 with Enterprise Architect 9.3.935
• HP Quality Center 11.52

Jama Integrations Hub/Tasktop Integrations Hub

JIH versions are supported for 12 months after release. System Recommendations and supported integrations for the JIH can be found here.

The Tasktop Integration Hub details can be found here.

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Supported Version: 7.7.1.6472 and 7.6.1.6408

Authentication

• Crowd 3.3
• LDAP
• SAML

See Authentication Options for Self-Hosted and Cloud Users (LDAP, AD, Crowd, SSO, SAML) for more information.