Summary
To get started with Jama Software® Support, you’ll need to create an account in our Support Portal. This is required for all Named Support Contacts who require direct interaction with our support team.
How to register:
You can start the registration process in any of these ways:
Visit the Jama Software® Support Portal and click Submit a request
Visit the Jama Software® Support Portal, click Sign in for the first time, then select Sign up
📧 Important: You must use your company email address. After signing up, you’ll receive a welcome email with a link to verify your email address and create your password. Please complete this step to activate your account.
📧 Important: You must use your company email address. After signing up, you’ll receive a welcome email with a link to verify your email address and create your password. Please complete this step to activate your account.
Why is registration required?
Having a Support Portal account lets you:
Submit and manage support requests
Track your ticket status in our Support Portal
Access and comment on knowledge base articles to share feedback
Update your profile and submit additional requests easily
Additional Resources:
- Named Support Contacts Explained
- Adding, Removing, or Changing Named Support Contacts
- Product Help, Product Support, and the Jama Software® User Community
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