Jama Connect® KOTS server running on Ubuntu 22.04 operating system

Author: Riya Ray

Date: February 19, 2024

Audience: Everyone

Environment: Self-hosted, Replicated - KOTS, and using OS: Ubuntu 22.04

Summary

If you use Ubuntu 22.04 as the Jama Connect® KOTS server OS, additional configuration is required for the application to work smoothly.

Solution

1. You can go to the KOTS Replicated Admin console and check the values for Memory allocation. 
2. Update the memory settings as follows (These values must be updated, else Elastic Search fails):

3. Maximum Memory: 6GB 
   Maximum Memory for Container: 8GB

4. Save Settings and Re-deploy

Cause

Elastic Search fails due to lack of memory.

Prevention

Update and save these values if you use Ubuntu 22.04 during the installation/ upgrade.

Update:

Issue may manifest in RHEL environments. Check the contour logs for something similar to:
Error while doing work java.lang.IllegalArgumentException: null
when the re-index process should be starting.

Additional Information/Metadata

• Installing/ Upgrading to Jama Connect® KOTS
• ElasticSearch 
• Reindexing

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